Service
We provide service, parts, and repairs for all ANSCHUTZ products.
Email is best way to reach the Service Center
Welcome,
Please read all of the information below in regards to our policies, warranty, and shipping details. Before contacting the service center, please read this section. Most questions we receive are answered here.
If you have concerns about a newly purchased product, please start with the dealer where you purchased the product. This is the first step in the process of getting the necessary assistance for repairs or replacement.
At ANSCHÜTZ North America, our goal is to provide a full range of spare parts for all currently manufactured models of air, smallbore, and centerfire rifles. This is to help support the customer in case there is a lost or broken part to the rifle, as well as to offer options for upgrades and custom work.
Finding these parts usually involves a detailed search on the internet or with former suppliers. Also, be aware that out-of-production items such as triggers are very expensive on the open market, and what may have seemed like a great deal can easily turn into a very expensive project. If the “vintage” rifle is priced very low, chances are that it is missing a critical part which is nearly impossible to find.
Please keep this in mind when purchasing older rifles which are missing a stock, bolts, or triggers. If you are in doubt, please contact us before making a bad purchase. We receive emails time to time from frustrated people who don’t take the time to investigate this prior to purchase, and ultimately, we have to inform them they have heavily invested in a “wall hanger” rather than a functioning firearm.
The general rule-of-thumb is 7 years from last production date as to if parts will be available, and realistically it’s more like 5 years. If in doubt, contact us before purchase.
Information About Service and Warranty Repairs
Service & Warranty policy
- If any parts are found to be defective within two years from the original date of purchase from one of our authorized dealers, ANSCHÜTZ North America will replace or repair any of these items under “Warranty.”If the firearm or associated parts are found to be damaged from misuse, neglect, improper maintenance, or alteration by an unaffiliated service center, individual, or gunsmith, the product’s warranty is to be considered void at that time.
- If the firearm is being sold through a non-authorized dealer, the warranty will be subject to review. If we find that your rifle is a “Grey Market” item, you will be subject to full service center fees. We will immediately contact you if we find that your rifle is a Grey Market item.
- We do not provide shipping labels or pay for shipping to our facility.
- ANSCHÜTZ North America will evaluate each service and warranty request and contact the owner with an estimate prior to any repairs taken place.
- If you send in an older rifle for service or repairs, and we find that it requires the replacement of a part which is out of production and we cannot source, you will still be responsible for the labor charges.
All service balances must be paid in full prior to the item being returned.
Items left in the service center for longer than 90 days after repairs are completed will be deemed abandoned, with ownership being transferred to ANSCHÜTZ North America.
Service time frame
The general service time-frame is 3 to 4 weeks.We try to make the repairs sooner, but at times we have to wait on special parts from Germany, and this can delay repairs. Please do not call the service center before 4 weeks time. We will contact you once we have completed the service or if there are any questions.
Out of production items
We do not stock parts for older models, so if you have an older firearm, please e-mail us first to see if we have the parts available for repairs.
Rates for service
Shop Rate: $90 per hour, billed in 30 minute increments with a minimum charge of $45.00
Additional Fees: Shipping and Parts
Shipping address
Shipping Address for UPS, FED-EX, and Other Private Carriers
Anschutz North America
7661 Commerce Lane
Trussville AL 35173
205-655-7500
Shipping Address for US Postal Service ( Regular Mail )
Anschutz North America
7661 Commerce Lane
Trussville, AL 35173-2837
Additional Shipping Information: How to ship your rifle
- Remove the scope from your rifle prior to shipping. If there is an accuracy problem with the rifle, we will use our own scope and mount to test the rifle. We will not insure the scope for loss or damage when we return the rifle back to the customer.
- Remove any silencers, slings, or any aftermarket items prior to shipping. Do not send along cleaning rods, rod guides, or extra magazines.
- Insure your rifle when you mail it – we are not responsible for any damage to rifles that are shipped to the Service Center.
- Package your rifle well – if you are unsure how to do this, work with your local gunshop for assistance in proper packaging and shipping. We are receiving damaged rifles from time to time due to poor packaging.
- Do not send a rifle in a plain case. Theft of rifles cases is high due to the fact that everyone knows at a glance the contents. Further, most rifle cases are not strong enough for shipment. Some how, get a cardboard box around it. We have extra original shipping boxes and foam inserts, just ask for one to be shipped out. We will only charge for the shipping of the box.
- If the service requested does not involve the stock, remove your stock and just ship the barreled action and bolt. Many stocks are broken during shipping due to the rough handling by the carriers.
- If you have any questions, please contact the Service center via e-mail.